Frequently asked questions
Hopefully you will find the answer to your question below but if not, please don’t hesitate to contact us by clicking here.
General Questions
Who are Cards for Good Causes?
Cards for Good Causes is the UK’s largest multi-charity card and gift retailer supporting local and national charities. We operate all year round as a charitable gifting website, plus open the doors of Christmas pop-up shops during the festive season (October-December). In the past 10 years we have given £22.5 million back to charities and £2.7 million back to communities.
If I buy a packet of cards supporting a specific charity, does the money go back to that charity?
Yes. 10% of the retail value of the card goes directly to the charity to support their projects. We are looking to increase this % in the coming years as the retail market stabilises.
Why doesn’t the total amount go back to support my chosen charity?
90% of the retail value covers the cost of producing the cards, storage costs, staff, rental fees, web maintenance and logistics costs. This includes the amount being received by local communities: churches, museums, libraries, etc.
Cards for Good Causes is a not-for-profit organisation and we keep these costs at a minimum to ensure our charities receive as much as possible. We are currently seeking new routes to market, to enable our everyday year round range to be sold throughout the year with the aim of increasing the percentage returned to charities in future years.
Do the participating charities have to pay anything?
No. The Charities receive the full 10% with no associated cost.
You used to give back 70% to the charities why the change?
Historically the charities provided and produced the cards themselves, incurring the cost of manufacture, storage, logistics and employee time. These costs would come out of the 70% they received. Now they receive a pure unrestricted cash royalty which can be used directly to fund their projects.
Where does the money from the sale of Cards for Good Causes range of gifts and everyday cards go?
The sale of these products helps to meet some of the costs of running our temporary pop-up shops and website, so more of the proceeds from card sales can be passed back to the charities.
Why do you give a % of retail price, rather than of profits?
The amount we give is known and directly correlates to the card you buy. Your card purchase directly gives 10% to the charity. Profits are unknown until all costs have been calculated, including hidden or increased costs incurred.
Payment Methods
What are the different payment options I can use?
We accept all major credit and debit cards. We also accept payment through PayPal, Google Pay and Apple Pay as alternative payment methods.
Are my details secure?
We don’t store your card details personally. We use a third-party company called Squareup who are a global multi-currency online payment processor that offers a secure payment process.
Ordering
Please ensure you allow extra time for delivery in the run up to Christmas as couriers may be affected by adverse weather conditions.
What is the latest time I can order for same day despatch?
For same day despatch (excluding weekends), please place your order before 2pm. For full shipping information please click here.
Can I cancel an order once it’s been placed?
We start to process your order immediately after payment. This means that, unfortunately, we are unable to cancel or make changes to your order once you have checked out. Please make sure you double-check your order for any mistakes before you pay.
Personalisation
How long does it take to despatch my personalised card?
For same day despatch (excluding weekends), please place your order before 2pm.
I’ve noticed a mistake. Can I change or cancel my order?
We start to process your order immediately after payment. This means that, unfortunately, we are unable to cancel or make changes to your order once you have checked out. Please make sure you double-check your order for any mistakes before you pay.
Delivery
How do you ship your cards?
We have various shipping options, depending on how quickly you wish to receive your order and the destination. Please visit our delivery page here for prices and timescales.
We currently offer:
Standard Delivery – Evri 48 tracked
Next day delivery – Evri 24 tracked
International delivery – not available at the present time
When will my order be sent?
For next day delivery and standard delivery, orders received before 2pm will be despatched the same day. Orders after this time may be despatched the following working day.
Orders placed after 2pm on Friday, or during the weekend will be despatched the next working day. Once your order leaves our warehouse the time delivery takes is dependent on the courier.
How do I track my order?
All our orders are sent via Evri which is a tracked service. Evri will send you a confirmation email when your order has been despatched with the tracking number and a link to follow.
Do you deliver overseas?
We do not currently offer international delivery. We also do not deliver to Isle of Man, Northern Ireland, Belfast, Jersey and Guernsey at present. We are continuing to review this and hope that we can re-introduce the service in the future.
Do you send to BFPO?
We are not currently able to offer BFPO shipping. We are continuing to review this and hope that we can re-introduce the service in the future.
Returns
Am I able to return my card(s)?
We’ll refund or exchange any items that are returned to us within 14 days, providing they are returned in the original packaging and unused. We will ask that you arrange and pay for the return unless they are faulty. Please include a covering note with any returns stating your order number, your name and your reason for return. Please contact us at website.support@cfgc.org.uk for details on where to send your return.
My card arrived damaged/bent, what do I do?
Please contact website.support@cfgc.org.uk to arrange a replacement or refund
I am missing an envelope
Please contact website.support@cfgc.org.uk to arrange a replacement or refund
I have received the wrong cards
Please contact website.support@cfgc.org.uk to arrange a replacement or refund
Something is missing from my order
Please contact website.support@cfgc.org.uk to arrange a replacement or refund
Pop up shops
Can I order online and then collect my item from my local pop up shop?
Unfortunately, we are currently unable to offer this service.
How can I find my nearest shop?
You can find your local shop on the Find a Shop page.
Do all shops have the same charities?
A selection of cards for all our charities are sold in all of our shops. You can find a list of these charities here. Our shops also sell cards from other local guest charities and offer local scene cards.
What method of payment do you accept in your pop up shops?
We accept debit and credit card payments in all of our shops. We would strongly encourage our customers to use contactless payments for all transactions under £100. If a customer does not have access to such a card, then we will take cash payments